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Category Archives: Audio Branding

Don’t hold your breath

Posted by Mark Williamson - Sales & Marketing Director at PH Media Group on

The importance of the voice cannot be overstated – when we speak to one another, non-verbal cues account for an incredible 60% of our communications, with tone of voice 30% and what we actually say a paltry 10%. But what … Read more>>


So to speak

Posted by Dan Lafferty - Head of Music and Voice at PH Media Group on

Communication is everything in business, so we like to make sure we can provide you with access to the very latest thinking, methods and techniques to improve the experience you provide for your callers. So, how can the way we … Read more>>


Spring into action

Posted by Tom Croft - Head of Marketing at PH Media Group on

Summer and winter are (at least, they’re supposed to be) opposite extremes, giving spring and autumn a particularly important significance – as the seasons of preparation. And, of course, preparation is also crucial in business. Being prepared to capture ‘the … Read more>>


Something in the air

Posted by Dan Lafferty - Head of Music and Voice at PH Media Group on

As daffodils blossom and trees grow back their leaves, a variety of unmistakable sounds fill the air to signify the changing of the seasons; lambs bleat, birds tweet and mowers start their annual campaign against unruly lawns. In just the … Read more>>


The sound of four seasons

Posted by Mike Cooke - Head of Production at PH Media Group on

Although it may not seem like it, spring is here and in many cases we’re hearing it before we see it. A calmer breeze has replaced the howling wind and the battering rain has dissipated… a bit. The singular sounds … Read more>>


Setting the standard

Posted by Jason Daye - Operations Director at PH Media Group on

Every organisation strives to be the best at what they do – whether that’s providing the finest products, most competitive prices or the highest standard of service. In today’s market, it’s being the best at the latter that sets organisations … Read more>>


The good, the bad, the awful

Posted by Jason Daye - Operations Director at PH Media Group on

It’s a saddening fact, but when it comes to call handling, we can slot organisations into three simple categories – there’s the good, the bad and the awful – or the world-class, the below standard and the poor for the … Read more>>


A good call for business

Posted by Jason Daye - Operations Director at PH Media Group on

Every phone call your organisation receives represents an opportunity. Whether it’s to sell, promote, or strengthen your brand – the possibilities are numerous. So it’s a surprising fact that out of the millions of organisations across the UK that place … Read more>>


Update your on hold message for Christmas

Posted by Kristian Hunt, Client Services Manager at PH Media Group on

Now is a great time to prepare for the festive season and update your on-hold messaging for your callers. This is a great way of making your business and brand part of the general well-being many of your callers will … Read more>>


Sound and the psyche

Posted by Dan Lafferty - Head of Music and Voice at PH Media Group on

Throughout life, we create associations with sounds, often unknowingly, or unwillingly. Sound has the power to shape our emotions, drive our responses and form our impressions: it’s been a survival mechanism throughout evolution and it still continues to impact us … Read more>>


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